Perspectives
Straight thinking on transformation.
Occasional writing on what we've learned in the room — what works, what doesn't, and why.
The Curse of the Center of Excellence (COE) and How to Fix It
COEs fail due to unclear purpose and poor governance. Learn the four COE models and how to build a Center of Excellence that drives real business...
Moving IT Closer to the Business
Embedding IT into the business accelerates customer value. Move tech teams closer to those they serve to boost speed, alignment, and customer...
Transformation Success Requires People to Change
Transformation succeeds when people change. Learn how the LEVERS model helps leaders drive behavior shift, adoption, and lasting impact in your...
Focus on Behavior in Cultural Transformation
Cultural change starts with behavior. Learn how leaders can shift culture by defining, modeling, and reinforcing behaviors that transform how teams...
A New Way to Design Transformation
Discover a customer-centric approach to designing transformations that actually work-align teams, deliver real value, and create operating models...
Three Outcomes to Drive Transformation Success
Unlock transformation by focusing on three outcomes: customer-centricity, speed, and teams that work better together. Here’s how to make them real.